Phone: +31 6 15251048
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HELP CENTER
FREQUENTLY ASKED QUESTIONS
Here are some of the questions our customers have asked us.
HOW DO I CREATE AN ACCOUNT AND RECEIVE ORDERS
It’s really easy. Just click on the link to create an account on our website and fill in as much as you can. We will send you your own customer number and add you to our mailing list so you can start receiving our fantastic offers and can place orders immediately.
IS THERE ANY MINIMUM ORDER VALUE?
We have a standard minimum order value of €1.000. We also have offers where the minimum order value will be higher, please refer to the terms in the offer sheet. If you are planning an order and need some help, contact our sales team at sales@senkron.nl
ARE YOUR PRODUCTS GENUINE?
Yes. Supplying non-genuine goods is a criminal offence and would put our company and customers at risk of legal action, and liable for damages. We have worked with some of the largest retailers in the world, and have an established and trusted supplier network.
DOES THE PRICE INCLUDE VAT AND SHIPPING?
We do not include VAT or shipping in any of our quotes. As we work with a global customer base, the VAT rates and shipping costs will vary for each customer/order. We will show these charges on the invoice to give you a clear breakdown of the total costs.
I HAVE PLACED AND ORDER AND HAVE THE INVOICE. HOW CAN I PAY?
We recommend bank transfer as the most cost effective and secure payment method. The invoice will have our account details along with the reference you should provide when making the payment. Payment will clear into our account usually within 1-2 working days.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery times vary based on the delivery location and size of the order. All our DHL parcels come fully tracked so you can monitor the progress of your delivery.
I RECEIVED MY ORDER AND THERE ARE DAMAGED ITEMS. WHAT SHOULD I DO?
All damages, leakages, missing items etc., need to be reported within 48 hours of the order being received. We recommend you check the carton thoroughly when the delivery arrives and photograph any damages inside and outside the carton. In case of any damaged orders please send photographs to us via email along with details of the damage. We can then issue refunds or replacements where appropriate.
WHAT ARE YOUR RETURN CONDITIONS
If the merchandise was damaged during delivery, we will file a claim with the shipping company. Please inspect the cases when they are delivered - If you see damaged boxes - note that when you sign for the shipment - then notify us so we can go back to the freight company for reimbursement.